Frequently asked questions
This section is intended to give you an answer to the most frequently asked questions about visiting cancun, riviera maya and the mayan ruins in yucatan peninsula, alma's lds tours hopes you find it useful.
What are the advantages of touring with Alma's LDS Tours?
Experience and expertise, Alma Petlacalco pioneered with her dad exploring the lands of the Book of Mormon in Yucatan Peninsula over 30 years ago. "WE'RE A LEADER IN CUSTOMER SATISFACTION BECAUSE WE FOCUS ON YOUR NEEDS.
What is the weather like in the Book of Mormon Lands?
The climate varies considerably,depending upon the time of year. As opposed to summer and winter,the wheater in Cancun & Riviera Maya is addressed as either the rainy season (May-October) or the dry season (November-April).Tha hottest months of the year are April and May.
What to do in case of food poisoning?
Most of the hotel lobby’s have a doctor’s office and pharmacy. Prices are very high and your insurance’s coverage does not apply in Mexico.
What can you do to maintain proper attention by the waiters at restaurants?
It is very common that waiters offer poor service and attention to clients that do not consume alcoholic beverages due to the fact that in most restaurants here in the Riviera Maya and Cancun area, they receive commissions for their sales. For that reason it is best to not mention that you will not be consuming alcohol, instead keep their interest on you by simply telling them that further on you’ll consider it an option.
What are the operation hours in all sites?
The sites opens daily from 8:00 AM to 5:00 PM
How much is the exchange rate?
US currency is accepted everywhere although it is always possible to exchange US dollars. Average rate is $17.00 Pesos for $1.00 USD.
What is the best way to arrange a visit to the ruins in the Peninsula of Yucatan?
As part of our services we offer LDS private tours in Cancun that can be arranged in advance. Depending on your interests and needs, we can arrange an affordable package that includes round transportation in air conditioned vans, professional guide, entrance fee and refreshments. If you prefer we can work on a personalized itinerary, including visits to other attractions in the surrounding areas and have everything set prior of your arrival, see our ALL INCLUSIVE TOURS section or contact us for further details. Most cruise lines and hotels arrange massive tours that can be booked onboard, with the inconveniences of the large groups (around 50 people per group!) rushing and a very tight itinerary.
Are there any restrictions to take photos?
You can take as many photos as you wish; the limitation is tripods are not allowed unless a special fee is paid.
Please observe that there's a fee for the use of video cameras, it is $55.00 pesos and must be paid before entering. You'll get a receipt that will be checked upon your entrance or could be required once you are inside.
Is there a place to buy souvenirs?
Although there aren't fancy shops, you'll see that local people are entering the tourism business and have set a small commercial area where you'll find souvenirs prices are definitely lower than at the hotel zone, and can get lower depending on your ability to negotiate. Observe that credit cards and travel checks are not accepted, only cash (US Dollars and Pesos).
How far are the archaeological sites from Hotel Area?
It is only 1 hour and 30 minutes to 2 and ½ hours south west of the Cancun hotel district or Riviera Maya complex. There is a new road and usually there isn't much traffic. See map for specific details.
Is it possible to move around with a wheelchair or stroller in the sites?
In most of the sites you'll find all the facilities to move around with wheelchairs or strollers. Once you've entered the site it's possible to get to the first complex without any major difficulties. Under the jungle there're some rocks and roots that might be difficult to walk on the way.
Can we climb the buildings in the sites?
Crowds climbing the temples represent a high risk of accidents and cause a lot of damage.
Please note that most of the temples in the Mayan area are at least 1500 years old. All the temples and buildings have ropes on the steps indicating how far you can go.
There are only few structures available for climbing in the area such as "Uxmal, Coba, Ek Balam, those have the most spectacular view".
Comfortable walking shoes are basic, bring a bottle of purified water or buy it at the service area, you'll need it.
Bringing bug spray would be wise, make sure your camera is ready with enough film and batteries you might not get them at the site.
All sites in the Mayan area are now protected areas, please avoid smoking during the walking tour. It isn't permitted to enter the site with food or alcoholic beverages. There aren't trash cans in the ceremonial center, please use the ones at the service area. Help us keep it clean!.
Please note that archeological sites and national parks in Mexico, are Federal properties. ALMA’S LDS Tours Co. and administrations DO NOT assume any resposabilities for any accidents that might occur during your visit.
Also note that making damage to any of the structures is considered a Federal felony.